Refund and Returns Policy

Service Terms, Payment Terms & Refund Policy

Before purchasing any service from Divine Flavored Group, clients must review and agree to the following terms.

1. Acknowledgement of Service Agreement

By purchasing any service, consultation, maintenance plan, or business support package from Divine Flavored Group, the client acknowledges that they have read, understood, and accepted these terms.

Divine Flavored Group provides professional business services including tax preparation, legal compliance support, accounting and bookkeeping, business consulting, marketing services, website management, and IT support.

Because services involve professional expertise, planning, research, administration, and ongoing support, work may begin immediately after payment is received.

2. Payment Terms

All services must be paid in full or enrolled in an approved payment plan before work begins.

Payment authorizes Divine Flavored Group to begin activities that may include:

• Client onboarding

• Business assessment

• Research and planning

• Financial review

• Compliance review

• Strategy development

• Marketing preparation

• Website or technology setup

• Administrative processing

3. Refund Policy

Consultations, professional services, maintenance plans, and support packages are generally non-refundable once work has commenced.

Refund requests may be reviewed on a case-by-case basis depending on the nature of the service and the amount of work already completed.

Refunds will not be issued for:

• Change of mind

• Failure to provide required information

• Failure to respond to communication

• Business strategy disagreements

• Personal financial circumstances

• Delays caused by third parties or government agencies

• Client decision to discontinue services after work has started

4. Payment Plan Terms

Clients choosing a payment plan agree that:

• Scheduled payments remain due according to the agreed plan

• Services may begin after the initial payment

• Failure to complete payments may result in service suspension

• Outstanding balances remain payable for completed work and services provided

5. Authorization to Begin Work

By submitting payment, the client authorizes Divine Flavored Group to begin work immediately.

This may include activities that occur before visible deliverables are provided, such as:

• Business assessments

• Strategy planning

• Compliance reviews

• Financial analysis

• Website preparation

• Technical setup

• Administrative work

Services are considered initiated once payment has been received and work has commenced.

6. Service Delivery Timelines

Service timelines vary depending on project scope, client responsiveness, regulatory requirements, and service complexity.

Estimated timelines are provided for planning purposes only and should not be considered guaranteed completion dates.

Clients will receive updates regarding project progress and expected delivery schedules.

7. Client Responsibilities

Clients agree to:

• Provide accurate information

• Submit requested documents promptly

• Respond to communication when required

• Participate in scheduled consultations when applicable

Delays caused by the client may affect project timelines and do not qualify for refunds.

8. Dispute & Chargeback Policy

Clients agree to contact Divine Flavored Group directly regarding any service concerns before initiating a payment dispute or chargeback.

If a dispute is filed, Divine Flavored Group may provide supporting documentation including:

• Service agreements

• Policy acknowledgements

• Consultation records

• Email communications

• Project documentation

• Proof of work completed

Fraudulent disputes may result in service termination and collection of outstanding balances where legally permitted.

9. Website Maintenance & Ongoing Service Plans

For recurring services such as website maintenance, bookkeeping support, marketing management, and IT support:

• Services are billed according to the selected plan

• Clients may cancel future recurring payments with advance notice

• Payments already processed are non-refundable for services already delivered

• Service access may be suspended if payments become overdue

Important Notice

By making payment, the client acknowledges that professional work, planning, research, administration, and service preparation may begin immediately. As a result, services may be considered initiated before final deliverables are provided.

This line helps defeat “services not rendered” disputes.